My vent here mostly says it all. I'm not even stepping foot in an Apple Store today, but I'm already annoyed with them. I wanted to buy a Black MacBook with 2GB RAM and a 160GB hard-drive. That's two upgrades from the standard configuration, and Apple Stores don't carry any configurations in stock (I'm glad I called).
So I'm headed to Tekserve. They have it how I want it in stock -- none of this waiting around for it to come in the mail.
Anyway, join my vent: