How Twitter Will be Worth $1.5 Billion by Next Year

Twitter PaymentsTwitter’s not going to make their money with advertising. So how can they be a Billion Dollar Company in a year? By listening to me.

Twitter should take full advantage of their messaging platform, user base and user disposition to lead in the P2P mobile payments space. They can become the next PayPal, and are more poised to become that than PayPal itself.

Let’s rewind for a second. Last year, I wrote an in depth analysis about mobile payments and concluded that, in order to move forward:

The best option is probably not doing a stand alone payment system. What I mean by that is that mobile payments need to be integrated into a larger online presence, especially if you have a site which is membership based.

With WAP and SMS having low penetration (again, sub-50%!), it will be the responsibility of those with an online presence already to move folks onto mobile platforms and mobile payment systems, as carriers and PayPal (VeriSign and Visa Mobile as well) can only do so much.

That was then. Now, Twitter has the growing social network, noteworthy penetration, and is building the core infrastructure to make this happen. Here’s how:

Ubiquity & Penetration

Forget infrastructure, forget great partnerships: the most important place a mobile payments system can start with is ubiquity.

Twitter is far from being a ubiquitous mobile platform, but they have more penetration and usage than any other mobile service and their current user base is the same important group of technology early adopters that PayPal enjoyed when it convinced the world that you could send money to an email address.

Twitterers Know/Learn Machine Language

One of the most missed facts in the mobile payments space is that users of a system have to be comfortable communicating using machine language. This is to say, one must remember and follow certain semantics so the system knows how much you’re paying and to whom.

Twitter users are already trained in this important action. Every time a Twitterer uses the “@,” “d” or even “#” to direct Twitter or annotate the messages it sends through the system, people are using the exact sort of machine language they’d need to use for mobile payments to work.

Having users already comfortable speaking in machine lanaguage is already a huge plus for Twitter. I already “d” you a direct message. Now I’d like to “p” you $5.

Carrier Independent Messaging Infrastructure

Forget, for a moment, that Twitter has had serious scaling problems and buy into, for a moment, to the fact that Twitter is currently rebuilding their entire infrastructure to function like a messaging system.

The significance of this is how Twitter will continue to wrap itself around (not to) the mobile carriers and further integrate with our mobile devices.

When the rearchitecting is all said and done, Twitter will be a carrier independent social messaging platform — one that can harness both the power of the social web AND mobile messaging infrastructure, which will be a powerful one-two punch in the mobile P2P payment space.

Conclusion

If Twitter had a P2P payments system in place today, it would become the most used mobile payments system overnight. Having the ability to send a message like “p innonate $5″ for that beer I just bought you would integrate seamlessly with the way Twitter’s users already interact with their system.

Layering on a payments system would not only make the feature instantly used, it would position Twitter to revolutionize how money is collected and exchanged on the Internet (think of what Twitter’s done for flashmobs and how it could effect fundraising).

Twitter, I hope you’re listening.

This entry was posted in Mobile, Web-trends and tagged , , . Bookmark the permalink.
  • The service at twippr (http://twippr.webs.com) largely does what your suggesting. Using direct (private) tweets to send and receive small payments through the twitter interface. One can send a twip (TWItter Payment) using your mobile phone, in machine language like this - d twippr pay $1 @user - which would credit $1 to @users' account.
  • Doesn't PayPal do this already?
  • maybe you heared something about that https://tipit.to/ ?
  • I'm intrigued by this idea too. It was mentioned in passing at BarCampBank SF earlier this year, and I thought, what a great idea. Great points, and I would love to see this happen.
  • they have enough problems scaling up just imagine if they would *ed it up in a system where people are paying their bills around... no picture of whale could solve that one ;)
  • Nate, as someone who is painfully familiar with Paypal and their fraud prevention measures and their mindshare with both consumers and businesses, I agree with several commentors (ie Charlie) in that it would be very difficult for twitter to move into this space with any sort of credibility. twitter is a great notification platform but it has a long way to go if it wants to become a payment platform. it would be much easier for paypal to improve their mobile product development and marketing than it would be for twitter to be a viable competitor.

    on a different front, when are NFC chips going to get into our phones. Rather than text message you some short code to transfer money, I want to be able to just hold my phone next to yours to give you what I owe you (or simply just buy the next round haha). literally the virtual/electronic way to open my wallet and give you a bill, via phone tap. or something like that haha.
  • How many companies do I want having EFT access to my bank account? How many places do I want balances hanging around?

    If I already have a PayPal account (I do) then even if Twitter did this and did it wonderfully, i'd have two payment systems; some people would use one and some the other, I'd have money sitting in two places...

    It starts to sound a whole lot like we'll need an OpenPayment coalition. But this is cash; we can't even wrap our collective heads around OpenSocial.

    I humbly suggest that there is a natural monopoly here and that any system that doesn't work with PayPal, or eviscerate PayPal and take its place is doomed to the margins.
  • That's a good point as well. As I said above, the right social wrapper
    on PayPal could potentially solve this problem (making a smart
    interface between PayPal and Twitter and PayPal and Facebook).

    My post was more advice to Twitter than a call for a certain product.
    They'd be smart to beat PayPal to it!
  • Interesting points Nate - I have to disagree w/the idea, b/c I'm consulting for Revolution Money right now and the challenges that confront a P2P system are immense in terms of user flow, banking approval (all content around transactions & experiences), and fraud and liability. We're trying to accomplish in one-year what PayPal did in 10 and it's kicking our asses. There's value in being able to conduct P2P, but it's not possible to be a social network and a financial services company at once. I would gladly pay a subscription fee to Twitter, as I do for Meetup for consistent service.
  • Very cool. Let's build it. Twitter is a backbone after all, with an API. As you know, there are thousands of apps built on top of Twitter. So why should this be left to Twitter? Other than the fact that they need a revenue model, if it's a good idea, someone else will build it first. And doesn't PayPal have an API? If this is innovative as it applies to Twitter, then it is just as innovative for PayPal to consider - more so the secondary players in the online payment space. So, I'm not disagreeing with your point on this being a good way for Twitter to make money. But I think Twitter's model may evolve where they start charging app developers that use their "bandwidth". So it remains free to users, but businesses that chew up bandwidth (over a certain threshold) have to pay. I think this idea has been bandied about by Scoble and others.

    Question: If I p $5 @innonate, am I "streaming" on you? Sorry, couldn't resist.
  • For that matter, PayPal could write a Twitter bot and Facebook Mobile app that served as a proxy for sending payments to your friends. You leverage the connections on the social network and the trusted payment infrastructure of PayPal - even better :)
  • I think this is a feasible solution. Any social layer on top of PayPal
    itself would be good for them.

    I was thinking more along the lines of what would be good for Twitter.
  • A few immediate concerns come to mind.

    First, Twitter's reliability and security. Existing players like Google Checkout and PayPal have much better track records for keeping my data safe and for uptime. Besides all of the uptime issues, I've had a number of messages go undelivered or delayed for extended periods of time. Before I'll trust Twitter with my payment information (and as a system for making payments), they're going to have to fail gracefully and show me that they're being good with my security.

    Second, as Charlie pointed out before I could post my initial lost comment, it's easier to build the technical infrastructure here vs. the financial processing infrastructure. Fact is, PayPal already has an SMS interface - 729725 - and the interface is "send" "give" "request", etc.

    Finally, I'm still not 100% sold on the need for mobile payments. You know as well as I do that if you buy me a beer, I'm not going to give you $5 - I'm going to buy the next round. Even in the restaurant scenario where you would pay your share, more often than not just splitting everything across n cards works fine. There are certainly times where it causes an inconvenience - we have to find an ATM, etc - I just feel like that's such a small % of the overall Twitter system. It's too bad we don't have better stats on the Twitter traffic - I'd be curious to know what % of Twitter messages come from SMS vs. Twhirl/web/IM (I would imagine very small), and how many Twitter users even activate SMS on their phones.

  • Carriers will be very hesitant to allow any form of mobile commerce / payment via which they are unable to take a cut. If the hands in the proverbial cookie jar can all share equitably, this is an intriguing theory ... but I am still waiting for them to share equitably.
  • This is the brilliance of Twitter as a web-based *messaging* service. The carriers are helpless to them.
  • Any of the carriers can cut off Twitters short code access to their network any time they want to for pretty much any reason.
  • Again... thus the beauty of a service which uses SMS but does not rely
    on it. With a WAP or other web interface the carrier would only be
    thwarting a fraction of Twitter's usage. More and more usage is going
    to mobile applications using non-SMS data backchannels (which still
    work like Short Messaging Systems but aren't controlled by carriers).
  • But it is no longer ubiquitous.

    SMS is on every cell phone, mobile web is on a small fraction. Data plan penetration is still very low.

  • Twitter has no advantage here compared to Paypal. Paypal could just say, "Ok, everyone, our short code is 50505 and all you have to write is "Pay charlie.odonnell@gmail.com 50" and then we'll take care of the whole thing, they'd have like a million users day one. You wouldn't have to enter your info anywhere new... they wouldn't have to build any new banking infrastructure.... and they have the installed base, the fraud prevention infrastructure. That's harder to build than building Twitter from scratch.
  • Charlie, PayPal mobile DOES exist, and you don't use it. You can
    already SMS $$ to me using PayPal, but from a P2P/social perspective
    you're interacting with me via Twitter right now, not PayPal, and the
    value is in the social network.

    That's the key.
  • If I'm out with you at a bar or restaurant where we would need this, I'm interacting with you in real life not a social network.

    We're connected via Facebook too, but I would still be more likely to send a payment to you via PayPal than either Twitter or Facebook, for many reasons. And I think, in general, PayPal has gained mindshare in the "send money to other people" space.
  • Ah... Well, then I suppose it solves a problem no one has... at least I
    don't.

    Why would I ever need to send you cash via my phone?
  • Say you're out at the NY Tech Meetup or at a concert or at a meal... Your buddy fronts you the $10 at the door or for your meal and you want to pay her back immediately. No need to track down the closest ATM or keep track of the OIU... just "p ceonyc $10" and you're good.
  • This happens all the time... I usually just say, "Yeah, I'll get you
    back later." It's not really a pain point.... certainly not a $1.5
    billion pain point.
  • Twitter is offering a great service, no doubts there. I love using it. But it they don't seriously address and correct their scalability issues, I think there's a GREAT risk of someone coming along and swiping up their users.
  • brilliant! this would not only be a great way to monetize twitter, but possibly the killer app that takes twitter into the mainstream. none of my friends outside of the tech scene use twitter but this would be a very good reason for them to join. especially in new york city where there are so many cash only or amex only places and one person ends up paying the entire bill. this would eliminate the need to hunt for an atm, a very good problem to solve given the recent monsoon weather we've been having...
  • Hi Nate, interesting thought. However, in regards to machine language, I HATE Twitter's direct messaging. It's a TOTAL pain in the rear end, especially on mobile devices, to start a tweet with "d innonate hi" followed by your message. At least using Hahlo, you can direct message someone who has recently tweeted with just two clicks. MUCH easier. If payments can be made with two clicks rather than 14+ taps, well then we're talking.
  • benedictwong
    Totally agree. Twitter needs to get to the point where it is stable platform (ie. always available and working) for the masses to trust it with money transfers.
  • p innonate 1 beer
  • Thanks Naveen! I could always use one of those :-)
  • I think the ease of use and ubiquity make twitter a good fit for MICRO payments as well as mobile payments. I await the widespread acceptance of micro payments as a way to fund long tail development!
  • I would totally pay for Twitter. Upwards of $50 a month even. Oh, only if it stayed up 99.9%.
blog comments powered by Disqus